![]() Customizing SCSM is done using the Service Manager Authoring Tool which is a free downloadable tool. Microsoft System Center Service Manager does provide the ability to add or modify fields in the CMDB for those organizations requiring field modifications. Not to mention the CMDB can be manually updated. Organizations can also integrate their LOB systems with Powershell/API’s and MS Orchestrator to auto-populate the CMDB. The dynamic CMDB is achieved with out of the box integration (in SCSM terms “Connectors”) with other systems such as SCCM, SCORCH, Active Directory, Exchange email, etc. This approach reduces the risk of data inconsistency within the CMDB. The dynamic approach ensures that the data accuracy and management is performed at the source (Active Directory, MS System Center Configuration Manager (SCCM), MS System Center Operations Manager (SCOM), etc.). SCSM uses a Configuration Management Database (CMDB) which is dynamic. As organizations mature their ITIL processes, Problem and Release Management are typically later phases. Most organizations leverage Incident, Service Request and Change Management. SCSM contains the primary ITIL components for Incident, Problem, Service Request, Change & Release Management. ![]() SCSM was built around Information Technology Infrastructure Library (ITIL) standards and Microsoft Operational Framework (MOF) framework. Microsoft System Center Service Manager (SCSM) is a robust ITSM solution with an integrated platform for automating and adapting ITSM best practices to provide IT as a Service. What is Microsoft System Center Service Manager SCSM ![]()
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